What I've Learned Sometimes we need to take a look at the bigger picture in life. It can be difficult to overcome the stresses and frustrations of business. So in each issue, we would like to share some words of encouragement to brighten your day. I've learned... that you can get by on charm for about fifteen minutes. After that, you'd better know something. I've learned... that heroes are the people who do what needs to be done when it needs to be done, regardless of the consequences.